Shipping & Tracking Info
Estimated Ground Shipping Times
| Order received by 2pm Eastern Time Zone | Order estimated shipped by |
| Sunday | Tuesday |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Tuesday |
Your shipping rate is calculated by order weight and shipping zone. This is calculated at the time of checkout.
Shipping rates may be changed at any time due to the constant fluctuations in shipping charges and fuel surcharges.
FedEx Ground:
-
Ground Services Delivery in 4-6 business days to most areas.
- FedEx Ground (Monday - Friday Delivery)
- FedEx Home Delivery (Monday - Sunday Delivery, can vary based on location)
Shipping to a PO Box:
- Shipping will take an extra 10 - 18 business days when shipping to a PO Box. FedEx will transfer your package to the Postal Service for delivery.
Ordering Retired Items:
- Shipping will take 7 - 10 days and items will ship separately from other items.
FedEx International Shipping
- FedEx International Priority®. Delivery in 3-4 business days to most areas.
- FedEx International Economy®. Delivery in 5-8 business days to most areas.
- The customer is responsible for customs/duties fees not included in international shipping costs.
Order Tracking
Please login to your Fiesta Factory Direct Account. Click View Order and your tracking will be listed for your order.
Fiestafactorydirect.com Shipping Policy
Above are the estimated Shipping times for fiestafactorydirect.com. When your order is shipped you will receive a tracking number in your email. Once your order has shipped you can expect delivery in 4 to 6 business days for standard ground shipping.
Business days are Monday-Friday (excluding Holidays).
Retired Items
All sales are final on retired items, no returns, exchanges, or refunds.
Handling Fee
Effective August 14, 2018, fiestafactorydirect.com has imposed a $4.95 Handling Fee, on all website and phone orders. This fee applies to all orders, including those eligible for free shipping. The handling fee will not be applied to returns/replacement orders.
The handling fee is necessary due to the continually rising costs of handling and packaging materials; to help us provide the best delivery experience for our customers.
