Free ground shipping on orders over $99 within the U.S. (excludes HI & AK) - $4.95 Handling Fee on All Orders

Damage in Transit or Defective Product:

If your package appears damaged, or upon opening the carton if you find the items to be damaged, please click here to fill out the form We will arrange a return or ask you to destroy it – please do not discard packaging materials. You will not be charged for returning a damaged carton. You must contact us within 60 days of the delivery date.

    Questions and Inquires:

    Please direct all questions and inquiries to email.

    Fiesta Factory Direct Returns:

    If you need to make a return, please repack your order, include your order number and the reason for your return, insure the package, and send it to:

    Fiesta Tableware Company
    Attn: eComm Returns 
    672 Fiesta Drive
    Newell, WV 26050 USA

    Your order number must be inside the return. We will refund the value of the merchandise and any taxes you were charged. If you would like to exchange for something different, please include in the box exactly what you would like to exchange for. You must return the item/s within 60 days of the delivery date.

    Please provide the following information with the return:

    • Customer Name
    • Order Number
    • Reason for your return
    •  Refund or Exchange

    Shipping and handling charges are non-refundable. If you have any questions, please feel free to email us.


    Please Email:, for items purchased through a retailer.