Customer Service

Customer Service Hours are Monday - Friday 9AM - 4PM 

To report breakage in your shipment please click here

Please fill the form out located on this page to contact Customer Service.

*We are not able to change any orders please email the order number and URGENT to customerservice@fiestafactorydirect.com

*Please note we will try to answer all emails within 24 hours during normal business operations.  During peak periods this may extend to 48 hours.

We are closed on the following days:

  • New Year's Eve 
  • New Year's Day
  • Good Friday 
  • Easter Sunday
  • Memorial Day 
  • Independence Day and also July 3rd
  • Labor Day 
  • Thanksgiving Day and also the Friday after
  • Christmas Eve
  • Christmas Day

If it is after hours, consider viewing our FAQ section or Return Policy.

*Please only send one email. If you do not receive a response in 24 hours you may send a follow up email. 

 

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