Proudly Made in America     |     FREE GROUND SHIPPING ON ORDERS OVER $99 WITHIN THE U.S. (EXCLUDES AK & HI)     |     $4.95 HANDLING FEE ON ALL ORDERS
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Customer Service

Customer Service Hours are Monday - Friday 9AM - 4PM 

To report breakage in your shipment please click here

For questions, please fill the form out located on this page to contact Customer Service.

*We are not able to change any orders please email the order number and URGENT to customerservice@fiestafactorydirect.com

*Please note we will try to answer all emails within 24 hours during normal business operations.  During peak periods this may extend to 48 hours.

*Please only send one email. If you do not receive a response in 24 hours you may send a follow up email. 

We are closed on the following days:

  • New Year's Eve 
  • New Year's Day
  • Good Friday 
  • Easter Sunday
  • Memorial Day 
  • Independence Day and also July 3rd
  • Labor Day 
  • Thanksgiving Day and also the Friday after
  • Christmas Eve
  • Christmas Day

If it is after hours, consider viewing our FAQ section or Return Policy.

 

 

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