Customer Service

We're here to help!

Fiestafactorydirect.com is proud to manufacture and sell Fiesta Dinnerware handcrafted in West Virginia. In order to better serve our customers, we have a staff of Customer Service Representatives here to assist you.

Customer Service Line
1-800-452-4462 and press Option #1
1-304-387-1300 and press Option #1

Email Customer Service
fiestacustomerservice@homerlaughlin.net

We're available Monday through Friday 8 AM-5 PM EST and Saturday 9 AM-4 PM, with the exception of:

  • New Year's Eve (Main Office Only)
  • New Year's Day
  • Good Friday (Main Office Only)
  • Easter Sunday
  • Memorial Day (Main Office Only)
  • Independence Day (Main Office Only)
  • Labor Day (Main Office Only)
  • Thanksgiving Day
  • Christmas Eve (Main Office Only)
  • Christmas Day so that our employees may spend time with their families.

If it is after hours, consider viewing our FAQ section or Return Policy.

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