FAQ Web Site

Is your site secure?

Yes. We use Secure Socket Layering (SSL) technology to encrypt ("scramble") your credit or debit card information, including the account number, while it is transmitted over the Internet between your computer and our website servers. SSL is an industry standard technology for secure online transactions.

How do I make a return? 

Our goal is to make an exchange or refund as fair and easy as possible.

Please contact us to receive your return authorization number.

You can contact us by phone (1-800-452-4462 - Menu Option #1) or by email ( fiesta@homerlaughlin.com ). When you contact us, please let us know the reason for your return so we can better serve you in the future. You have 60 days from date of purchase to return items for exchange or refund.

Once you have your return authorization number, please repack your order, enclose the packing slip, insure the package, and send it to:

The Homer Laughlin China Co.
Attn: Internet Manager
672 Fiesta Drive
Newell, WV 26050 USA

Your return authorization number must be on the outside of your return. We will refund the value of the merchandise and any taxes you were charged.

Shipping charges are non-refundable. If you have any questions, please feel free to call us directly at 1-800-452-4462 - Menu Option #1.

How soon can I expect my shipment?

We ship all orders by UPS. If you choose UPS Ground, you can expect your order 3 to 5 days from the date of shipment.
All expedited orders (UPS Next Day, 2nd Day, or 3rd Day), will reach you by the chosen guaranteed UPS shipping method.

Fiestafactorydirect.com Shipping Policy

Below are the estimated Shipping times for homerlaughlin.com. When your order is shipped you will receive a tracking number via email from FedEx. Shipping times are business days. The order cut off time is 2pm Eastern Time Zone. Orders placed after 2pm Eastern Time Zone will be processed the next business day (this also includes expedited shipping methods). Once your order has shipped you can expect delivery in 2 to 5 business days for standard ground shipping.
Business days are Monday-Friday (excluding Holidays).

Ground Shipping Times

Order received by 2pm Eastern Time Zone Order shipped by
Sunday Tuesday
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Tuesday

Expedited Shipping Times (orders received by 2pm Eastern Time Zone)

First Overnight Am delivery next business day
Priority overnight Noon delivery next business day
Standard overnight Delivery next business day
Second day Delivery in 2 business days
Express saver Delivery in 3 business days

How soon is an out of stock available?

Our factory manufactures Fiesta® continuously based on most requested items and colors. Most out of stock items are usually replenished within 7 to 10 days.

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