FAQ Web Site
Is your site secure?
Yes. We use Secure Socket Layering (SSL) technology to encrypt ("scramble") your credit or debit card information, including the account number, while it is transmitted over the Internet between your computer and our website servers. SSL is an industry standard technology for secure online transactions.
How do I make a return?
You can contact us by email ( customerservice@fiestafactorydirect.com). When you contact us, please let us know the reason for your return so we can better serve you. You have 60 days from the date of purchase to return items for exchange or refund. Shipping & Handling charges are non-refundable.
Please repack your order, include your order number and the reason for your return, insure the package, and send it to:
Fiesta Tableware Company
Attn: ECOMM Dept.
672 Fiesta Drive
Newell, WV 26050 USA
How soon can I expect my shipment?
We ship all orders by FedEx, you can expect your order 4 to 6 days from the date of shipment.
Fiestafactorydirect.com Shipping Policy
Below are the estimated Shipping times for fiestafactorydirect.com. When your order is shipped you will receive a tracking number in your email. Once your order has shipped you can expect delivery in 4 to 6 business days for standard ground shipping. Business days are Monday-Friday (excluding Holidays).
Ground Shipping Times
| Order received by 2pm Eastern Time Zone | Order shipped by |
| Sunday | Tuesday |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Tuesday |
How soon is an out of stock available?
Our factory manufactures Fiesta® continuously based on most requested items and colors. Most out of stock items are usually replenished within 4 to 7 weeks.
