FAQ Shipping
What are the shipping options?
Fiestafactorydirect.com uses FedEx as our shipping carrier and provides you with the following options.
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Ground Services Delivery in 5-7 business days to most areas.
- FedEx Ground (Monday - Friday Delivery)
- FedEx Home Delivery (Monday - Sunday Delivery, can vary based on location)
- FedEx International Priority® Delivery in 3-4 business days to most areas.
- FedEx International Economy® Delivery in 5-8 business days to most areas.
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The customer is responsible for customs/duties fees not included in international shipping costs.
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Shipping to Alaska and Hawaii, currently we can only ship to Alaska and Hawaii using FedEx 2nd day. This does not mean your order will be delivered within 2 days.
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Shipping to a PO Box:
- Shipping to P.O. Boxes, APO, and FPO is not available.
How do I check my order?
- You can check the status of your order by clicking here.
- Call customer service at 1 (800) 452-4462
When FedEx picks up your order for shipping, we will send you an email with the FedEx tracking number. You may then go to the FedEx website and track your package by your FedEx tracking number.
What if my order arrives damaged or broken?
If your package appears damaged, or upon opening the carton if you find the items to be damaged, please click here and fill out the form for immediate replacement or refund. We will arrange to have picked up or ask you to destroy – please do not discard packaging materials. You will not be charged for returning a damaged carton.
Can I return retired items?
No, all sales are final on retired items, no returns, exchanges or refunds.
Free Promotional Items:
If your order included any free promotional item(s), those item(s) must also be returned in order to receive a full refund. If the free item(s) are not returned, the value of the promotional item(s) will be deducted from your refund.
