FAQ Shipping

What are the shipping options?

Fiestafactorydirect.com uses Fedex as our shipping carrier and provides you with the following options.

  • FedEx Standard Overnight®. Delivery by 3 p.m. the next business day to most areas, by 4:30 p.m. to rural areas and by 8 p.m. to residences. Available throughout all 50 states (except certain areas of Alaska and Hawaii). Saturday pickup available in many areas for an additional charge.
  • FedEx 2Day® A.M. Delivery by 10:30 a.m. in 2 business days to most areas, by noon to some rural areas. Available throughout all 50 states, except to Hawaii. Saturday pickup available in many areas for an additional charge.
  • FedEx 2Day®. Delivery by 4:30 p.m. in 2 business days to most areas, by 8 p.m. to residences. Available throughout all 50 states. Saturday pickup and delivery available in many areas for an additional charge.
  • FedEx Express Saver®. Delivery by 4:30 p.m. in 3 business days to most areas, by 8 p.m. to residences. Available throughout all states except Alaska and Hawaii. Saturday pickup available in many areas for an additional charge.
  • FedEx International Priority® is our most popular international service: delivery typically in 1, 2 or 3 business days to more than 220 countries and territories. Reach major cities in Canada and Mexico typically in 1 business day, and major cities in Europe, Asia and Brazil by noon typically in 2 business days. You can import from more than 220 countries and territories, too.
  • FedEx International Economy® is our most cost-effective choice, delivering in 2 to 3 business days in Canada, Mexico and Puerto Rico and in 2 to 5 business days to more than 215 countries and territories. You can import from more than 90 countries and territories, too.
  • Ground Services
    • FedEx Ground
    • FedEx Home Delivery

How do I check my order?

  1. You can check the status of your order by clicking here.
  2. Call customer service at 1 (800) 452-4462

When UPS picks up your order for shipping, we will send you an email with the UPS tracking number. You may then go to the FedEx website and track your package by your UPS tracking number.

What if my order arrives damaged or broken?

If your package appears damaged, or upon opening carton if you find the items to be damaged, please send an email and photo of the broken or defective item(s) to fiestacustomerservice@homerlaughlin.net for immediate replacement or refund. We will arrange to have picked up or ask you to destroy – please do not discard packaging materials. You will not be charged for returning a damaged carton.

Please provide the following information with your email and photo:

  • Customer Name
  • Order PO#

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